Third time I've had to tell them I'm not married anymore and today they put my ex-husbands claim for his accident in my name! Scary! They also doubled my excess without informing me and then refused to lower it even though I have a very good driving and insurance record. This is just three of a very very long list of mistakes made by HBF. I've physically gone in there and complained, and mailed and phoned. I was promised no more mistakes and yet here I am again.
I've been with HBF for other insurance since my birth! 35.5 years and this is how they repay me. Disgusted. Hi Rhianna, apologies for the delayed response - we have only recently taken ownership of this account so that we're able to respond. It sounds like. Hi Rad, Thanks so much for taking the time to leave such great feedback and I am glad to hear your claim was dealt with quickly and efficiently - Tristan car insurance quote hbf. licy went through one ear and out the other. So I have taken out another policy just in case but the prices have sky rocked. My car is insured for $4500 less and the insuance preimium has jumped up by $300, go figure. Ive swittch my other cars to SGIo cause of this just yesterday, Have contacted the ombusman trying to either instate the policy in whihc I had or to give me my money back. Absolutely ridiculous and the service is now crap,I notice that they now have CGU underwriting the insurance so not even WA anymore. I got HBF insurance when I purchased my car new and they gave me a good rate, the next year when I got the renewal it had increased by over 40%. I had not had an accident or made a claim and my car was now valued at less than the previous year. My rate had gone from $420 to $602. I rang and asked them what was going on and all I was told was that the increase was due to inflation, when I questioned how they could justify over 40% being attributed to inflation and I still got no explanation. Needless to say I am no longer with HBF. , over 3 days later, HBF have done nothing by way of assessment or to review her claim cheap life insurance nj. She is isolated without a car, has no way to get food or get to the hospital without major expense and inconvenience as I live on the other side of the country.